Welcome! Supporting your team with continuous quality improvement!

Are you looking for ways to support your team with continuous improvement in employment support and thus improve job seekers’ employment outcomes?

You are in the right place and we would love to help. We will provide you and your team with tools to visualize your team's implementation of supported and customized employment and we will support you and your team to leverage the data for continuous quality improvement. 

We can help if you a) manage a team of at least three employment support professionals (e.g. employment consultants, employment specialists, or job coaches), and b) your team assists primarily job seekers with intellectual disabilities, autism, and developmental disabilities.

Participation is free, but space is limited. Let us know if you would like to know more about this project by completing this

Please tell me more

Next, you will receive an invitation to an Open House on March 30, 2023 at 1:00 pm ET (12 pm CT; 11 am MT; 10 am PT). In the meantime, check out the information below to learn more about this project.

What are some key next steps?

  • Complete the "Please tell me more" short form (Above).
  • Join the Open House on March 30.
  • Join a call in April to check that this is a good fit for you and have your questions answered.
  • Start participation in mid-April. 
  • End participation in the spring of 2024 (12 months).

If I agree to participate, what should I expect?
As an employment consultant: Complete the ES-Coach daily survey on your smart-phone (Less than 1 minute) for the duration of the project.

As a manager of a team of employment consultants:

  • Support your team of employment consultants to participate in this project.
  • Join a coaching call every other month to discuss how to leverage the ES-Coach data for quality improvement.

As both parties:

  • Complete a baseline survey about demographic and professional characteristics (10 minutes).
  • During your team meetings engage in reflecting on the ES-Coach data, set goals, and identify actions for quality improvement.
  • Share your feedback about ES-Coach through surveys (10 minutes), focus groups, and/or interviews (60 minutes each, voluntary).
  • Receive occasional “data emails” from us with tips about how to interpret the data dashboard and leverage the data to reflect, set goals, and take actions for quality improvement.

How much time will take for my team to participate?

Not a lot. It may take a total of about 5:00 hours throughout the 12-month duration of the project (i.e. 1:25 minutes per day on average).

Is there a cost for participating?

There is no cost. The project is funded through a grant.

What have past participants said about ES-Coach?

  • "It makes me think about my workday and allows me to put extra goals into perspective."
  • "I find that it causes me to pause for a moment and reflect on how I am spending my time, energy, and resources."
  • "I love how simple it is."

Who funds this project?
The primary funding is through a Signature Employment Grant from the Kessler Foundation. check out the abstract. The content of this project does not necessarily represent the funder’s policy.

Who are the key partners in this project?

  • Institute on Community Integration, University of Minnesota (RRTC CL).
  • Washington Initiative for Supported Employment (WISE).
  • Association of People Supporting Employment First, APSE.
  • State Employment Leadership Network (SELN)

Where can I learn more about the ES-Coach project? 
Visit https://www.es-coach.org or ask info@es-coach.org

Is this project approved by the Institutional Review Board?

Yes, this project has been approved by the Institutional Review Board at the University of Massachusetts Boston.


University of Massachusetts Boston
100 Morrissey Blvd.
Boston, Massachusetts 02125
Voice:(617) 287-4300
Fax: (617) 287-4352
TTY: (617) 287-4350
Email: ici@umb.edu
(Last updated 02/27/23)